Jewellery

Do you hallmark your jewellery ?

Yes! For more information on hallmarking please click here.

Which metal should I choose?

Read my guide to choosing the right metal for your jewellery here.

Which gemstone should I choose?

If you need help deciding which gemstone to go for then click here.

Can I add engraving?

A date, initials or short message can be engraved on the inside of most rings by laser at additional cost. Some designs are too slim or textured making them unsuitable. If you’d like engraving, a suitable width and design can be chosen. You can choose any font or your own handwriting can even be replicated.

How do I get sized correctly?

RINGS

It is very important to have the correct ring size when ordering.  If you're unsure of your size we strongly advise that you visit us or a local jeweller to be sized.  If you are unable to visit, then we can post you a ring sizing gauge.

We advise that you don't size your finger when you're very cold or hot, as you could be up to a size smaller / larger than usual.  If you are ordering a wide ring then we advise that you order a size up from usual as it will feel much tighter on.

A correctly fitting ring should slide onto the finger, but need a gentle wiggle to remove.  If you have large knuckles, then the ring will unfortunately always feel a little loose on the finger as it has to be big enough to go over the knuckle first.

If you are buying the ring as a gift, we advise that you borrow a ring that fits the correct finger.  This ring can be sized in store or by another jeweller if you're able to sneak the ring away.  If not you can accurately measure the inside diameter of the ring in mm for us to calculate the size.  If you're at all unsure of the size then please mention this when ordering so we can advise according to the design.

If your ordered ring is the incorrect size then we can resize it for you.  If it is a plain band with no gemstones or decoration, it can be made one size smaller / larger for free plus postage.  If the ring contains one or more gemstones or is a more intricate design, or if the ring has already been resized once, there is a charge of £30 - £50 plus postage.  It is not always possible to resize a ring by more than 1-2 sizes due to the design.  

BANGLES

We offer bangles in three standard sizes:

Small - 63mm inner diameter

Medium - 67mm inner diameter

Large - 72mm inner diameter

If you have a bangle already which fits well, then just measure the inside diameter to establish your size (make sure it is a round rather than oval shaped bangle).

Or you can measure your hand to get your bangle size.  You need to make a fist with your hand on a flat surface.  Then measure from the middle of your index finger knuckle to the middle of your little finger knuckle.  Compare this measurement to the dimensions above to establish your bangle size.

If your ordered bangle is the incorrect size then we can resize it for you.  There is a charge of £30 - £50 plus postage, so it's best to make sure you get the right size first.  If the bangle isn't customised or bespoke we can exchange it for a standard size from available stock, or new stock at a later date if a new bangle has to be made.

 

Can you remodel jewellery?

Yes, I love to remodel jewellery. Please visit the Remodelling page for more information.

Do you repair jewellery ?

We only offer repairs on jewellery purchased from Elinor Cambray Jewellery. 

If you are looking to remodel an existing piece / pieces of jewellery (modern or antique) please visit our Remodelling Jewellery page for more information.

Ring resizing - from £50 for plain rings.  Large size changes and stone set rings will be quoted for when you bring your ring in and usually start at £100.  We can also replace the band of the ring if it has worn down with wear.

Replacement stones - we can replace and reset missing stones in your jewellery.  We will also check any other settings for security at the same time.  From £60 per setting.

Clean and check of settings - we advise that you have the settings of stone set jewellery checked regularly to ensure the security of the stones.  Jewellery becomes dirty with wear, especially engagement rings - we can clean and polish your jewellery to get it looking as good as new again.  From £50.

How do I get sized correctly?

RINGS

It is very important to have the correct ring size when ordering.  If you're unsure of your size we strongly advise that you visit us to be sized.  If you are unable to visit, then we can post you a ring sizing gauge.

We advise that you don't size your finger when you're very cold or hot, as you could be up to a size smaller / larger than usual.  If you are ordering a wide ring then we advise that you order a size up from usual as it will feel much tighter on.

A correctly fitting ring should slide onto the finger, but need a gentle wiggle to remove.  If you have large knuckles, then the ring will unfortunately always feel a little loose on the finger as it has to be big enough to go over the knuckle first.

If you are buying the ring as a gift, we advise that you borrow a ring that fits the correct finger.  This ring can be sized in store or by another jeweller if you're able to sneak the ring away.  If not you can accurately measure the inside diameter of the ring in mm for us to calculate the size.  If you're at all unsure of the size then please mention this when ordering so we can advise according to the design.

If your ordered ring is the incorrect size then we can resize it for you.  If it is a plain band with no gemstones or decoration, it can be made one size smaller / larger for free plus postage.  If the ring contains one or more gemstones or is a more intricate design, or if the ring has already been resized once, there is a charge of £30 - £50 plus postage.  It is not always possible to resize a ring by more than 1-2 sizes due to the design.  

BANGLES

We offer bangles in three standard sizes:

Small - 63mm inner diameter

Medium - 67mm inner diameter

Large - 72mm inner diameter

If you have a bangle already which fits well, then just measure the inside diameter to establish your size (make sure it is a round rather than oval shaped bangle).

Or you can measure your hand to get your bangle size.  You need to make a fist with your hand on a flat surface.  Then measure from the middle of your index finger knuckle to the middle of your little finger knuckle.  Compare this measurement to the dimensions above to establish your bangle size.

If your ordered bangle is the incorrect size then we can resize it for you.  There is a charge of £30 - £50 plus postage, so it's best to make sure you get the right size first.  If the bangle isn't customised or bespoke we can exchange it for a standard size from available stock, or new stock at a later date if a new bangle has to be made.

 

Can I view your work?

Yes, take a look at previous work in my Jewellery Galleries.

You can also make an appointment to visit my shop in Salisbury. I only keep a small selection in stock so please check ahead if there's a particular style you'd like to see.

Jewellery Care

How do I care for my jewellery?

Jewellery needs to be looked after to keep it looking as beautiful as the day you bought it.  Here are a few ways to keep your jewellery looking new.

STORING

- To reduce tarnishing, store your jewellery in an airtight container, or in sealable plastic bags. (Pearls should be stored in silk or fabric rather than plastic).
- Store your jewellery in separate pouches or boxes to stop them from scratching and rubbing against each other.
- Heat and moisture will increase tarnishing, so don’t leave jewellery on window sills or in bathrooms.
- Prolonged direct sunlight can damage and fade some gemstones, so never leave them on a windowsill or in a sunny spot.
- Beads and chains should be stored flat, rather than hung from a hook or coiled tightly.

FINISHES

Over time the finish of your jewellery will change due to wear.  Shiny finishes will become slightly dull to surface scratches and scuffs, and matt / brushed finishes will become shiny as they are burnished by harder materials through wear.  Oxidised finishes may also fade or darken through wear. This can all add to the jewellery's character and story, but please contact us if you'd like the finish to be refreshed and re-applied.  There is a charge of £20 - £30 for this.  

WEARING

- Cosmetics and perfumes can damage metals and gemstones. Apply any products a few minutes before putting on your jewellery.
- Remove your jewellery before exercising, gardening or doing any physical work.
- Don’t wear your jewellery overnight.
- Jewellery can be damaged by salt and chlorine. Do not wear your jewellery when swimming, bathing, or using cleaning products such as bleach.
- If you wear rings stacked together daily, make sure they are the same metal or carat of gold. Otherwise the harder ring will wear away the softer ring and damage it.

 CLEANING

Always check gem-set jewellery for loose stones before cleaning and polishing, as you may loosen them further and cause them to fall out. If you notice a loose or damaged setting, have it repaired straight away to reduce the risk of losing the stone.
- Sterling silver naturally tarnishes due to a reaction with sulphur in the air, creating a dark surface layer of silver sulphide. This can be rubbed off using an anti-tarnish cleaning cloth, which also protects and polishes the surface at the same time. Anti-tarnish cloths can also be used to polish your gold, palladium and plated jewellery.  The best practise is to polish little and often.  Regularly give the jewellery a quick polish with the cloth as soon as its starts to yellow, and this will stop it developing to a stubborn brown / black tarnish which will need to be professionally removed.
Anti-tarnish cloths are impregnated with a tarnish remover and should not be washed. The cloth will blacken as it is used - this is normal and shows the cloth is working well.

If your jewellery has a brushed / matt finish then a jewellery cleaning cloth will dull the finish, so cleaning with warm soapy water and a soft brush is advised.

- Don’t use chemical cleaners such as silver dip as they will damage the metal and gemstones, as well as making the metal surface porous and more likely to tarnish.
- Use warm soapy water and a soft toothbrush to remove dirt, before rinsing and buffing with an anti-tarnish cloth. Pay particular attention to the back of gemstones in rings and pendants. Do not clean porous gemstones this way.
- Some gemstones such as turquoise, amber and opal are very porous and should not be submerged in liquids to be cleaned. Gently wipe these with a damp cloth and dry well with a soft cloth.
- Use ultra-sonic cleaners with caution as they can damage certain gemstones and finishes. Always rinse the jewellery well afterwards, and dry with a soft cloth. Gold and rhodium plated jewellery shouldn’t be cleaned this way, and certain gemstones such as emerald, tanzanite and opal can easily be cracked by the vibrations - always check before cleaning gemstones.
- Pearls and beads should never be submerged in water, as this will damage the stringing and the water/cleaning product can get trapped between and inside the beads causing damage. Any dirt should be wiped off with a slightly damp cloth and then buffed dry with a clean soft cloth.  Beads should be re-strung every couple of years.  If there is an accumulation of dirt between the beads, or if the silk/thread is discoloured, they are probably due to be restrung.
- Pearls and opals may need to be professionally cleaned as they can be badly damaged if submerged or exposed to chemicals.

 
If you have any questions or are unsure of how to clean your jewellery feel free to contact me.

Shipping

Delivery times

We have a small selection of 'ready to wear' jewellery which will be dispatched in 1-2 days.

Most jewellery is made to order with a lead time of 4-6 weeks, but please check on current lead times if you have a particular deadline.

Jewellery is posted by Royal Mail Special Delivery so it is tracked and insured up to £2500, and will be delivered the next working day before 1pm (a signature will be required).

Packaging

Each piece of jewellery is presented in a luxury branded gift box made using recycled paper.
Your jewellery will be packaged in a recycled box or padded envelope to keep it safe.

Postage

All jewellery posted within the United Kingdom is delivered by Royal Mail Special Delivery which costs £10.00. Delivery is free for orders over £100.

Items are insured up to £2500 and are guaranteed to arrive before 1pm on the next working day. The parcel will need to be signed for, so please notify me if there is a particular day that you will be unable to receive the delivery, or if you need me to contact you prior to posting. If you are not there when the parcel is delivered it will be taken to your nearest Collection Office for you to collect at a convenient time.

Sending over seas

All jewellery posted outside the United Kingdom is delivered by Royal Mail International Tracked and Signed which costs £20.00. Delivery is only insured up to £250.  International taxes may apply at the destination country.